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Q. |
Why do I need to register? |
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A. |
For clear authorization and access
to your personal account balance.
We use your email address as your
username. In case of a problem with
connection, this will help us to
contact you as soon as possible. |
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Q. |
How much does Remote Support cost? |
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A. |
For Pay-as-you-Go users,
there is no setup or other basic
fee. You simply pay for the services
as you use them. You pay in advance
using our secure online credit card
payment service (SSL). Your personal
Credit balance is always accessible
for you to check on your RTSHelp
account. |
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Q. |
I have more than one pc. Can I
request support from any computer I
use? |
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A. |
Yes. Your subscription is personal
to you and covers you for support on
any pc. The only restriction is you
can only make one support request at
a time |
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Q. |
Do I have to enter into a contract
for a fixed term? |
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A. |
Pay as you go is an on-demand
service and therefore no contract is
needed. We do however, ask for
a minimum term of 3 months for our
Pay Monthly Plan, |
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Q. |
What if my problem cannot be fixed
by Remote Support? |
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A. |
In the rare event that we cannot fix
your problem by remote support, your
account will be credited with all
charges and you will be given the
opportunity of booking a Technical
Callout on a priority basis. This
applies to both Pay-as-you-go and
Pay Monthly users. |
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Q. |
Why do you bill in advance? |
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A. |
To reduce handling costs of
invoicing and to give a fast access
to a modern and efficient
application. |
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Q. |
How secure is online payment by
credit card? |
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A. |
The transaction is very secure. We
use SSL (Secure Socket Layer) for
secure data transmission. |
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Q. |
How Safe is RTS Remote Support? |
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A. |
Very Secure. We cannot access your
computer or data without your
permission or knowledge because the
link between our system and yours
must be requested and authorised
each time from your PC. |
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Q. |
Can I see what your Technician is
doing on my PC? |
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A. |
At all times during the period we
are connected to you, you can see
exactly what we are doing and can
terminate the connection at any
time! |
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Q. |
How
do I get support? |
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A. |
For Remote support, Login and
request support it's as simple as
that. |
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Q. |
Do I need additional software to
request Remote Support? |
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A. |
No. you do not need any additional
software! When you request Remote
Support,
a small file automatically downloads
to your PC which allows our
Technicians to connect to your PC.
The file automatically removes
itself from your PC at the end of
each session. |
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Q. |
How do I change my personal settings
or check my personal balance? |
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A. |
Just login with your personal
username and password. After the
login you have full access to your
account information and your
personal settings. You may change
your settings at any time.
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Q. |
How many countries are supported? |
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A. |
Remote Support is available
worldwide - so long as you have a
connection to the internet you can
request support from wherever you
are in the World! |
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Q. |
Do I need to register by e-mail,
mail or fax? |
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A. |
No! Registration, activation and
settings are completed online. |
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Q. |
I have a firewall, does Remote
Support work with a firewall? |
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A. |
Most firewalls will ask your
permission to allow a connection to
RTS each time you request support.
So long as you click the [Allow
Connection] button on your firewall,
we will have no difficulties in
providing you support. |
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Q. |
I'm using Linux, do you have an
interface for me? |
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A. |
Yes. We currently support windows
(all editions), linux (most
editions) and Unix servers. At the
moment, unfortunately, we do not
support Macintosh |
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Q. |
What problems can't be solved by RTS
Remote Support? |
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A. |
Very few. Obviously internet
connection problems and some of the
more sever Virus's and Trojans |
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Q. |
What is the average time taken to
fix problems by Remote Support? |
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A. |
Our current average is 14 minutes
from connection! |
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Q. |
I Have confidential information on
my computer - Is it safe? |
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A. |
We operate a very strict code of
practice and level of
confidentiality and comply with the
same security levels used and
trusted by major banking
institutions. (HIPAA,
Sarbanes-Oxley and other corporate,
local, and federal legislation with
end-to-end, 256-bit SSL encryption)
More> |
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Q. |
What are your Terms and Conditions? |
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A. |
Click here
to view our full terms and
conditions |
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Q. |
I develop and distribute a program
and would like to integrate your
Remote Support Component. Is that
allowed? |
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Yes of course. Just contact our
affiliate
program
manager to get a special code, which
has been personalized with your
affiliate key. |
Call
us on +34 952 494 406
